Terms of use
What this site is responsible for
Short and specific, because most of what a terms page usually says does not apply here. This site sells nothing, quotes nothing and installs nothing. What it does is hand a description of a blocked or broken drain to somebody who works on them for a living.
Last updated August 17, 2026
This is a lead matching service
Chicago Trusted Trenchless is a website that collects sewer inquiries and passes them to a local sewer contractor. It is not a contractor of any kind. It holds no trade license, owns no equipment, employs no tradespeople, and does no work on anybody's property.
When a contractor takes on work that came through this site, the introduction is what they are charged for. The homeowner is charged nothing, at any point, and no part of using this site involves a payment to us.
Your contract is with the contractor, not with us
Any estimate, quotation, schedule, warranty or guarantee comes from the contractor who gives it to you. So does the work. If you go ahead, the agreement is between you and them, and we are not a party to it.
That means we make no representation about any contractor's licensing, insurance, competence, pricing or availability, and nothing on this site should be read as one. What we can point you at is the public record. Sewer permits in Chicago are issued only to licensed drainlayers, and the City publishes the register of licensed plumbing contractors for anyone to search. Looking a company up in it costs a minute and is worth doing before, rather than after, you have signed something.
Sending a request does not commit you to anything
A request is a request. It is not an order, a booking or an agreement to have anybody visit. You can stop at any point, including after an estimate has been given, and nothing is owed for having asked.
Equally, sending a request is not a guarantee that a contractor will take it on. Some work is outside the area, some of it is not sewer work, and some buildings need a different trade entirely. If nothing can be done with a request you will be told.
The figures and the rules quoted on this site
Every figure and every municipal rule quoted on this site is attributed, with a link to the document it came out of. Those links are checked before a page ships and again before launch, and the wording stays as close to the original as a sentence allows, because the exact scope of a figure is usually the part that matters.
They are still somebody else's documents. Programs close, thresholds change, ordinances are amended and pages move. None of it is a substitute for reading the current version at the source, and no figure on this site is an offer, a quotation or a promise that a public body will pay for anything in your case. Where a general figure does not exist, this site says so rather than borrowing one, and the guide on sewer costs in Chicago explains what that means in practice.
The pages here are not a diagnosis
The guides and service pages describe how sewer work is done and what tends to be true of older buildings in this area. They cannot tell you what is wrong with one particular line. That takes a camera in the pipe, which is why so much of this site points at getting the line on video before anybody chooses a method. Nothing here is engineering, legal or financial advice.
The photographs are generated
Every image on this site was produced by an image model and is illustrative. Not one of them shows work that was carried out, a property belonging to a customer, a vehicle in anybody's fleet, or an employee. That is stated wherever a caption could otherwise be read as a claim, and it is why the site has no gallery and no before and after slider.
No reviews and no ratings
There are no customer reviews, testimonials or star ratings on this site, and no review markup in its code either. No page here can turn up in a search result with stars beside it, because there is nothing to put in them. If you find a rating presented as ours somewhere else, it did not come from here.
Links to other sites
This site links out to municipalities, a standards body, a university research group and the City's own contractor register, because a claim you can check is worth more than one you cannot. Those pages are not ours and we do not control what they say next.
Getting in touch about these terms
Use the contact page, or the tracked number listed there, and say what this is about.
If any of this changes, this page is edited and the date under the heading moves with it. It tracks the wording, so it does not shift every time the site is republished. The privacy policy is the companion page: it goes through each field on the form and where the contents of it end up.